India is developing at a fast rate currently. In all avenues, we as a country have made tremendous progress. Transportation included.
The sudden boom of cab services in India has led to a lot of travel independence. But with this boom also came the flood of complaints of harassment, surge pricing and sometimes lack of security.
As a rider, you should know about your rights if you need to submit a complaint against cab-hailing services.
The top cab-hailing services in Delhi NCR are OLA, Uber, Meru cabs, Mega cabs, Easycabs, TaxiForSure, and Carzonrent.
If you have ever hired a cab that made you feel unsafe or if your wallet has felt too light after the trip, read on.
To help the new age riders, the government has implemented a few laws to protect our interests.
According to the new drafts of Delhi Road Safety Policy and City Taxi Scheme, 2017, cab aggregators will have to register a case with the police if a customer files a complaint of molestation against the driver. If that is not done, a fine of Rs 1 lakh will be charged from the cab operator.
Amongst the best available cab services in Mumbai and Pune are OLA, Uber, Meru cabs, TABcab and Easycab.
Apart from these, the iconic kaali-peeli taxis throng the streets of Mumbai and are a favorite amongst the locals.
Apart from the rules already mentioned in the Delhi section, the government of Maharashtra has drafted a few additional ones.
Apart from these, the rules mentioned in the Delhi section also stand true for Mumbai & Pune
Amongst the top app-based cab services in Kolkata are Ola, uber, BookMyCab, Clear Car Rental, Meru cabs, and Mega cabs.
Like the black cabs of London, we have our classic yellow taxis of Kolkata.
Other than the rules already mentioned above, every cab in Kolkata must have a working CCTV installed inside the car.
Uber, Ola, Meru Cabs, Bangalore Taxi, KSTDC, CarzOnRent, and SpotTaxi are currently operating in the state.
Like Delhi, a panic button inside the cab is a must.
Like our food, we can now order cabs on our phone.
You can hire a taxi by downloading the service provider’s Android or iOS app on your smartphone. Register with your phone number and email ID. That’s it, you’re done.
Yes, you can.
A cancellation fee will be charged if the booking request is cancelled after 5 minutes of the driver accepting the ride request or if he has already arrived at the pickup location.
In some apps like Uber, the cancellation fee also depends on the category of your ride.
You cannot be charged with a cancellation fee if the driver is late by more than 5 minutes.
Surprisingly there are a lot of complaints on the internet claiming that Uber/Ola have charged cancellation fees even when the driver cancelled. This left the users baffled and angry.
If you have ever been charged wrongly, you can get a refund from their site. Uber reverses the amount as credit and you can use it for your next ride.
With the high cost of living in a metropolitan, we are sure most of us have opted for an Uber pool or OLA share at least once. But the ride-sharing option might be banned soon.
According to the City Taxi Scheme, 2017, it is not permitted legally. Presently, taxis can only be hired from one point to another and cannot pick/drop passengers on the way.
The cab aggregators will be charged a hefty fine if the driver discriminates on the basis of caste, creed, gender, religion or disability.
To know more about your rights, head on to Resolver’s detailed guide on what to do when you encounter an issue with a cab booking service.