How to lodge a complaint with OYO rooms and OYO Townhouse?

With budget stays and couple-friendly hotel options becoming a dominant preference, many Indian hotels have up their game to keep up with the demand. Unsurprisingly, OYO hotels stand out as the torch-bearer for this millennial movement.

However, it is almost impossible to provide a seamless service, no matter how innovative service is. Dirty linens, leaky pipes, rude staff, lack of amenities, etc. continue to remain as the age-old hotel issues.

The good news is that the hotels are well-equipped to deal with such problems. Read on to find out how to raise an issue with OYO rooms and submit your complaint to get a refund.

How to file a complaint with OYO?

There are 4 ways through which you can submit your complaint to OYO-

• OYO Assist – You can chat with a customer care executive or find answers to your queries on the OYO mobile app to raise your issue. You will receive a quick response and your complaint will be resolved as soon as possible.
• OYO website – You can submit your complaint via the OYO support platform available on the official website. Once you register your complaint, you’ll receive a ticket number. You can follow up on the status of your issue through this number.
• OYO customer care number – You can call on the customer care hotline number for assistance +91 9313931393. This service is available at all hours for convenience.
• Complaint via Resolver- This is by far the most convenient way of filing a complaint with OYO. You can submit your details here. Resolver’s automated tool will forward your complaint to OYO. You’ll be able to submit, manage and escalate your complaint to a higher authority via Resolver.

To submit a complaint against OYO, Start your case now

Let’s answer some more FAQs on how to make a complaint to OYO.

[sc_fs_multi_faq headline-0="p" question-0="What is the minimum age to check-in at a hotel?" answer-0="You have to be at least 18 years or above to check-in at OYO Rooms or OYO Townhouse. This is a hotel policy under which a check-in can be denied to a guest on the basis of their age." image-0="" headline-1="p" question-1="Which ID do I need to check-in at OYO rooms?" answer-1="It is mandatory to show an original government-approved photo ID card at the time of check-in. Acceptable IDs are – Aadhar card, valid driving license, voter ID card and passport. PAN Card is not considered as a valid ID and you can be denied check-in on this basis." image-1="" headline-2="p" question-2="Can I invite guests in my OYO room?" answer-2="While some OYO hotels might allow entry of visitors in the rooms, but this is subject to a curfew. Beyond certain hours, you cannot keep a guest in your room. Please confirm with the hotel reception staff before inviting guests. Open areas like the lounge or restaurant can be used to entertain visitors, without seeking any permission or clarification from the hotel staff." image-2="" headline-3="p" question-3="Is OYO safe for unmarried couples?" answer-3="While OYO’s policy says that anyone is welcome, married or unmarried, some hotels might have a different policy. When you’re booking, you can search for couple-friendly hotel rooms to make sure you don’t get any last-minute surprises!" image-3="" headline-4="p" question-4="How to cancel your hotel booking?" answer-4="To cancel a hotel room booking, you can log on to the mobile app or website and make a request for cancellation under the “my bookings” tab. Generally, no cancellation fee is charged if a hotel booking is cancelled within 10 minutes of reservation. You can also call on the customer care number for hotel booking cancellation. OYO rooms’ cancellation policy differs from one city to another. To understand if you’ll get a refund for the hotel booking cancellation, you have to read the fine print given with each booking’s details. In case, there is no booking cancellation and refund terms mentioned in the details, the following refund rules will apply:" image-4="" count="5" html="false" css_class=""]

Which ID do I need to check-in at OYO rooms?

It is mandatory to show an original government-approved photo ID card at the time of check-in. Acceptable IDs are – Aadhar card, valid driving license, voter ID card and passport. PAN Card is not considered as a valid ID and you can be denied check-in on this basis.

Can I invite guests in my OYO room?

While some OYO hotels might allow entry of visitors in the rooms, but this is subject to a curfew. Beyond certain hours, you cannot keep a guest in your room.

Please confirm with the hotel reception staff before inviting guests. Open areas like the lounge or restaurant can be used to entertain visitors, without seeking any permission or clarification from the hotel staff.

Is OYO safe for unmarried couples?

While OYO’s policy says that anyone is welcome, married or unmarried, some hotels might have a different policy. When you’re booking, you can search for couple-friendly hotel rooms to make sure you don’t get any last-minute surprises!

How to cancel your hotel booking?

To cancel a hotel room booking, you can log on to the mobile app or website and make a request for cancellation under the “my bookings” tab. Generally, no cancellation fee is charged if a hotel booking is cancelled within 10 minutes of reservation. You can also call on the customer care number for hotel booking cancellation.

OYO rooms’ cancellation policy differs from one city to another. To understand if you’ll get a refund for the hotel booking cancellation, you have to read the fine print given with each booking’s details.

In case, there is no booking cancellation and refund terms mentioned in the details, the following refund rules will apply:

If you have booked 1 to 3 rooms-

If you have booked more than 4 rooms-

At least 25% of the booking amount needs to be paid in advance if you are booking 4 or more rooms.

When will I get my booking refund?

The refund will be credited to you within 7-14 working days. In case the cancellation amount is higher than the money already paid by the customer, OYO reserves the right to debit from your OYO money account.

Once OYO processes the refund, it will take around 7 to 14 days for it to reflect in your account as per the speed of your bank!

Have you faced any issues with OYO rooms and have received no redressal? You can submit, manage and escalate your complaint with us.

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