

With budget stays and couple-friendly hotel options becoming a dominant preference, many Indian hotels have up their game to keep up with the demand. Unsurprisingly, OYO hotels stand out as the torch-bearer for this millennial movement.
However, it is almost impossible to provide a seamless service, no matter how innovative service is. Dirty linens, leaky pipes, rude staff, lack of amenities, etc. continue to remain as the age-old hotel issues.
The good news is that the hotels are well-equipped to deal with such problems. Read on to find out how to raise an issue with OYO rooms and submit your complaint to get a refund.
There are 4 ways through which you can submit your complaint to OYO-
To submit a complaint against OYO, Start your case now
Let’s answer some more FAQs on how to make a complaint to OYO.
[sc_fs_multi_faq headline-0="p" question-0="What is the minimum age to check-in at a hotel?" answer-0="You have to be at least 18 years or above to check-in at OYO Rooms or OYO Townhouse. This is a hotel policy under which a check-in can be denied to a guest on the basis of their age." image-0="" headline-1="p" question-1="Which ID do I need to check-in at OYO rooms?" answer-1="It is mandatory to show an original government-approved photo ID card at the time of check-in. Acceptable IDs are – Aadhar card, valid driving license, voter ID card and passport. PAN Card is not considered as a valid ID and you can be denied check-in on this basis." image-1="" headline-2="p" question-2="Can I invite guests in my OYO room?" answer-2="While some OYO hotels might allow entry of visitors in the rooms, but this is subject to a curfew. Beyond certain hours, you cannot keep a guest in your room. Please confirm with the hotel reception staff before inviting guests. Open areas like the lounge or restaurant can be used to entertain visitors, without seeking any permission or clarification from the hotel staff." image-2="" headline-3="p" question-3="Is OYO safe for unmarried couples?" answer-3="While OYO’s policy says that anyone is welcome, married or unmarried, some hotels might have a different policy. When you’re booking, you can search for couple-friendly hotel rooms to make sure you don’t get any last-minute surprises!" image-3="" headline-4="p" question-4="How to cancel your hotel booking?" answer-4="To cancel a hotel room booking, you can log on to the mobile app or website and make a request for cancellation under the “my bookings” tab. Generally, no cancellation fee is charged if a hotel booking is cancelled within 10 minutes of reservation. You can also call on the customer care number for hotel booking cancellation. OYO rooms’ cancellation policy differs from one city to another. To understand if you’ll get a refund for the hotel booking cancellation, you have to read the fine print given with each booking’s details. In case, there is no booking cancellation and refund terms mentioned in the details, the following refund rules will apply:" image-4="" count="5" html="false" css_class=""]
It is mandatory to show an original government-approved photo ID card at the time of check-in. Acceptable IDs are – Aadhar card, valid driving license, voter ID card and passport. PAN Card is not considered as a valid ID and you can be denied check-in on this basis.
While some OYO hotels might allow entry of visitors in the rooms, but this is subject to a curfew. Beyond certain hours, you cannot keep a guest in your room.
Please confirm with the hotel reception staff before inviting guests. Open areas like the lounge or restaurant can be used to entertain visitors, without seeking any permission or clarification from the hotel staff.
While OYO’s policy says that anyone is welcome, married or unmarried, some hotels might have a different policy. When you’re booking, you can search for couple-friendly hotel rooms to make sure you don’t get any last-minute surprises!
To cancel a hotel room booking, you can log on to the mobile app or website and make a request for cancellation under the “my bookings” tab. Generally, no cancellation fee is charged if a hotel booking is cancelled within 10 minutes of reservation. You can also call on the customer care number for hotel booking cancellation.
OYO rooms’ cancellation policy differs from one city to another. To understand if you’ll get a refund for the hotel booking cancellation, you have to read the fine print given with each booking’s details.
In case, there is no booking cancellation and refund terms mentioned in the details, the following refund rules will apply:
Time Frame |
Cancellation Fee |
Cancelled 24 hours before check-in |
100% refund |
Cancelled less than 24 hours before check-in |
1 night’s booking amount |
Cancelled on the check-in date |
2 night’s booking amount/ full booking amount (whichever is lower) |
Cancelled after the check-in or during the stay |
Charged for the next 24 hours (money for the remaining nights will be refunded) |
At least 25% of the booking amount needs to be paid in advance if you are booking 4 or more rooms.
Time Frame |
Cancellation Fee |
Cancelled 30 days prior to the check-in |
100% refund |
Cancelled between 15-30 days prior to the check-in |
50% advance amount |
Cancelled less than 15 days prior to the check-in |
100 % advance amount |
Cancelled on the check-in date |
No refund |
Cancelled after the check-in or during the stay |
No refund |
The refund will be credited to you within 7-14 working days. In case the cancellation amount is higher than the money already paid by the customer, OYO reserves the right to debit from your OYO money account.
Once OYO processes the refund, it will take around 7 to 14 days for it to reflect in your account as per the speed of your bank!
Have you faced any issues with OYO rooms and have received no redressal? You can submit, manage and escalate your complaint with us.
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