How to get a refund for an online food order?

[sc_fs_multi_faq headline-0=”p” question-0=”Can you cancel your order on Zomato or Swiggy?” answer-0=”Yes, you can cancel your order within minutes of placing it. If the restaurant has confirmed your order, it cannot be cancelled.” image-0=”” headline-1=”p” question-1=”Is any cancellation fee charged for cancelling an order with Zomato or Swiggy?” answer-1=”Swiggy can charge you a minimum of Rs 75 of the order value if you cancel an order for personal reasons. If you cancel because of reasons that are the restaurant or Swiggy’s fault, they cannot charge you a cancellation fee.” image-1=”” headline-2=”p” question-2=”How to get a refund from Swiggy?” answer-2=”Swiggy will credit a refund to your account within 3-4 business days. You will get a refund if – Damaged/tampered packaging at the time of delivery” image-2=”” count=”3″ html=”false” css_class=””]Ordering food online via Zomato or Swiggy is super easy and convenient. But when it comes to cancelling the order and getting a refund, food delivery apps tend to have strict policies. This guide explains how you can get cancel an order and get a refund.

Can you cancel your order on Zomato or Swiggy?

Yes, you can cancel your order within minutes of placing it. If the restaurant has confirmed your order, it cannot be cancelled.

Food delivery apps do not offer cancellation after the restaurant has confirmed the order but you can make a special request for cancellation directly with the restaurant or the customer care.

If you want to cancel because the restaurant has taken too long to accept the order, just go to the app, click on your order and tap on the chat button. Once you are there, you can click on ‘I want to cancel my order’. The customer executive will ask for a valid reason for cancellation. Once you provide them with a valid reason, a confirmation is received within a few minutes informing if your order has been cancelled or not.

In an event where a certain item is not available in your order, the food delivery app contacts you on your phone number informing of the situation. You can cancel the entire order if you wish to or just swap that item with something else available on the menu.

You are also entitled to a refund if you choose to cancel the order. 

Must read: How does the #LogOut campaign affect you as a Zomato Gold user?

Is any cancellation fee charged for cancelling an order with Zomato or Swiggy?

Swiggy can charge you a minimum of Rs 75 of the order value if you cancel an order for personal reasons. If you cancel because of reasons that are the restaurant or Swiggy’s fault, they cannot charge you a cancellation fee.

As a common practice, Zomato and Swiggy, both charge the entire amount of the order as the cancellation fee to compensate restaurants.

Can the food delivery app cancel your order?

Sometimes, due to a lack of delivery persons, food delivery apps automatically cancel your order. If your Zomato order was cancelled automatically after payment was deducted, contact the support team to enquire. 

Swiggy can cancel your order if-

• The address is not within the delivery zone
• The delivery person couldn’t contact you
• You provided incomplete or no delivery information
• Ordered items are unavailable

You must get a refund if you’ve already paid. If you didn’t get a refund after repeated requests, you can submit your refund complaint here.

How to get a refund from Zomato?

Zomato processes a refund to the mode of payment chosen by you. If you paid via cash, you will get the refund in your app wallet or bank account.

You can get a refund if the restaurant agrees. For this, make a request to the restaurant to cancel and initiate a refund. Once the restaurant agrees, Zomato will give your money back.

Zomato will give you a refund in your app wallet if you received partial order, or wrong food items in your order, as a token of compensation.

How to get a refund from Swiggy?

Swiggy will credit a refund to your account within 3-4 business days. You will get a refund if –

• Damaged/tampered packaging at the time of delivery
• Swiggy cancelled the order itself
• You cancelled due to unavailability of items in your order

How much time does it take to get a refund from Swiggy?

If you have a complaint against a food delivery app, you can submit, manage and escalate your issue by filling the form below:

Wish to complain to Koovs immediately? Start your case now: