UPI frauds have become rampant. Fraudsters have adapted new ways of duping people through UPI transaction gateways. To get a refund from Google Pay, you need to follow these steps:
To get help, you can contact customer care through the official Google Pay website or the app.
There is no Google Pay customer care number where you can file a complaint. You can submit your issue via Google Pay Help Centre.
Alternatively, you can submit your issue in the ‘Help and feedback’ section of the Google Pay app. Here, you can request a call from a customer support executive. You can also chat with a service agent to get your issue resolved.
In any case, be aware of the fact that Google Pay will never ask for your credit/debit card PIN, CVV, or any such confidential information. Google pay does not request payment within or outside the app or ask for private information over a call, email, or any other communication channel.
If you find any unauthorized or suspicious activity taking place on your account, you can directly raise an issue with the Grievance Officer. This can be done by filling a form on their portal.
Merchants registered with Google Pay handle refunds and failed transactions. Google Pay itself does not initiate a refund. Rather, a business with which your transaction took place, processes the refund.
For this, you need to contact the business and provide them with a few details related to the transactions. Be mindful that you share minimum details and that you only speak to the merchant directly.
Once all the formalities complete, you’ll get your refund within an hour. At max, Google Pay should resolve your issue within 30 days.
In some cases, the merchant initiates a refund without making a request for the same.
Some businesses offer cashback and discounts if you make a payment through Google Pay. In case you face an issue here, simply contact the business to lodge your complaint.
If the business fails to resolve your issue, you can submit a report to Google Pay about this. However, this will not guarantee a resolution.
The Reserve Bank of India has set up an independent authority to deal with issues related to digital transactions. The Digital Payment Ombudsman has the power to hear and decide your case.
You can escalate your matter if the grievance redress provided by Google Pay is insufficient. To do so, first of all, you need to find out the ombudsman in your area who will handle your case. Once you do that, you can go to the office and submit your case details.
Having proper documents and supporting evidence will help your case- make sure you provide everything to the ombudsman to speed up the matter.
You can get Rs 1 to 20 lakh depending upon the decision of the ombudsman. If you’re still unsatisfied, you can complain to the Deputy Governor of RBI who’s in charge of overseeing the ombudsman.
An alternate approach that you can adopt to file a complaint or to get a refund from Google Pay is to raise your issue via Resolver. You can submit, manage and escalate your complaint to the Digital Payments Ombudsman via Resolver.
Have a complaint with Google Pay? Submit your issue here: