The Indian tourism and hospitality industry is one of the fastest-growing sectors in India. With that said, it also generates a lot of complaints. If you love to travel and often book your vacation through travel agencies, this might come in handy.
Recently, a consumer forum in Mumbai ordered a travel firm to pay a compensation of Rs 1,75,000 for poor services to a consumer.
A travel agency is one that offers hotel booking, transport, sightseeing, etc for travellers.
Here’s a million-dollar tip – Once you are done planning your trip with the agency, buy travel insurance. We cannot stress enough how vital it is to have some form of protection while travelling.
Before the trip– Go through the details of the itinerary. Crosscheck all the reservations. It may sound tedious but it will save you from possible pitfalls. If something seems suspicious, clarify it immediately. It is always better to clear the air before leaving for a trip.
During the trip– Let’s put forward a few situations that can cause trouble during a trip.
This can dampen your holiday mode! If this happens, your immediate option would be to arrange travel or accommodation yourself. Next, no matter how small the bill is, keep your paper trail intact- keep a record of the expenses you made over and above the payment you made to the travel agent. This will help you file for a claim with the agency or the insurance company later.
After the trip– Chances are your complaint won’t be resolved during your trip. After you’re back, follow up with the travel agency. Your complaint should be handled as quickly as possible. You may also deserve a refund for the problems you faced.
Have a complaint with a travel agent? Click here to know your rights.