A practical guide on how to complain to SBI

5 min read
September 14, 2019
sbi-complaint

The face of banking has changed drastically. An ATM, a card swipe, a mobile app – each do the same job in minutes for which we used to spare a whole day. The convenience has also brought sundry security threats. Bank accounts are more vulnerable than ever.

The State Bank of India group is the leading bank in India. This guide will teach you the A-Z of filing a complaint with a State Bank bank and escalating it to the right authorities.

How to file a complaint with the State Bank of India?

[sc_fs_multi_faq headline-0=”p” question-0=”How to file a complaint with the State Bank of India?” answer-0=”SBI gives paramount importance to customer satisfaction as per its detailed grievance redressal policy. You can call on SBI’s toll-free number, visit the branch, fill an online complaint form to lodge your grievance.  Issues related to failed fund transfers, ATM transactions, Bhim SBI Pay, YONO, SBI Anywhere App, internet banking, mobile banking, SBI Buddy, SBI reward points, can be dealt with these options-” image-0=”” headline-1=”p” question-1=”How to escalate your SBI complaint?” answer-1=”If the above methods don’t help your case, complain to the General Manager of Regional or Local Head Office of SBI. They are also called the ‘Nodal Officers’. You can write to them or call them. Your home branch can give you the contact details of the General Manager. The Nodal Officer has to resolve your issue within 5 days.” image-1=”” headline-2=”p” question-2=”How to complain to the Banking Ombudsman?” answer-2=”The Banking Ombudsman is an independent body set up by the Reserve Bank of India (RBI) to deal with those complaints that the bank fails to address.” image-2=”” headline-3=”h2″ question-3=”How to complain about an electronic unauthorised SBI transaction?” answer-3=”In addition to the steps given above, SBI has a helpline which specifically deals with unauthorised electronic transactions. You can immediately report about the breach on the tollfree number 1800-11-11-09.” image-3=”” count=”4″ html=”false” css_class=””]SBI gives paramount importance to customer satisfaction as per its detailed grievance redressal policy. You can call on SBI’s toll-free number, visit the branch, fill an online complaint form to lodge your grievance. 

Issues related to failed fund transfers, ATM transactions, Bhim SBI Pay, YONO, SBI Anywhere App, internet banking, mobile banking, SBI Buddy, SBI reward points, can be dealt with these options-

Visit the nearest SBI Branch

  • Visit your home branch and speak to the Service Manager, Customer Service Executive or the Branch Manager.
  • Alternatively, you can enter a written complaint in the ‘Complaints Book’. You can ask for it as it is available in all branches. You will receive a copy of your complaint with an acknowledgement number.
  • The branch has to resolve your issue within 3 weeks.
  • You will also receive a CMS number via SMS. CMS number is another form of acknowledgement number when a complaint is recorded in the computer system of the bank.
  • The branch will inform you of their reasons if they fail to resolve your issue.

Contact SBI call centre

  • Can’t visit the branch? No worries. Call on SBI’s toll-free customer care number – 1800-425-3800, 1800-11-22-11, or  080-26599990.
  • You can also send an SMS ‘UNHAPPY’ at 8008-20-20-20.
  • Once you submit your complaint via any of these channels, you’ll receive a complaint number to help you track the complaint.
  • To lodge your complaint online, you can visit bank.sbi, sbi.co.in, or cms.onlinesbi.com and fill the grievance form.
  • Your home branch will receive the complaint through these channels. You can also ask for the status of your complaint via tollfree number.

How to escalate your SBI complaint?

If the above methods don’t help your case, complain to the General Manager of Regional or Local Head Office of SBI. They are also called the ‘Nodal Officers’. You can write to them or call them. Your home branch can give you the contact details of the General Manager. The Nodal Officer has to resolve your issue within 5 days.

Finally, you can take your matter to the Corporate Centre. Your bank will help you in finding the contact details of SBI’s nearest Corporate Centre. They should acknowledge and resolve your issue within 6 days.

If the issue is extremely serious, you may approach the Chairman of SBI.

These are the internal channels SBI provides for filing and escalating a complaint. SBI has to resolve your matter within 3 weeks. If that doesn’t happen, you have the right to approach the Banking Ombudsman.

How to complain to the Banking Ombudsman?

The Banking Ombudsman is an independent body set up by the Reserve Bank of India (RBI) to deal with those complaints that the bank fails to address. If more than 30 days have passed and SBI has not resolved your issue, you can approach the Banking Ombudsman.

How to complain about an electronic unauthorised SBI transaction?

In addition to the steps given above, SBI has a helpline which specifically deals with unauthorised electronic transactions. You can immediately report about the breach on the tollfree number 1800-11-11-09.

The bank will resolve your complaint and compensate you within 90 days. The longer you take to alert the authorities, the higher will be the risk of loss.

What is the best way to file an SBI complaint?

Your best bet is to submit your complaint via Resolver. You can do so from the comfort of your home. The process is free of cost. Resolver’s automated tool will forward your complaint to the right authority. You’ll be able to manage your complaint and escalate it. You will receive timely updates on your complaint without having to call anyone.

You can even escalate your issue to the Banking Ombudsman via Resolver.

Start your case here:

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With inputs from Nishtha Sethi

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