A practical guide on how to file a complaint against a DTC bus

3 min read
September 16, 2019

  • The Head of Department (HOD) of DTC hears consumer complaints daily from 11:00 AM to 01:00 PM. If they are absent, the next in command will take appropriate action.
  • You can lodge your bus complaint at the complaint cell set up at Central Control Room, Millennium Depot Complex, Delhi. This service is available 24*7.
  • A Nodal Officer receives the complaints from other channels and forwards it to the concerned departments.

The green (low floor non-AC), red (low floor with AC) and orange (standard floor without AC) DTC buses are popular with Delhiites. The Delhi Transport Corporation (DTC) runs these buses state-wide on different routes and timings. As per its charter, DTC aims to provide an efficient, safe and reliable experience to daily bus commuters.

DTC entertains complaints relating to unruly bus drivers, rash driving, lost property, wrong bus tickets, misconduct by bus staff, or if one is overcharged for a ticket.

If the waiting time at bus stops is too much, and buses fail to be on time, you can complain. If you find difficulty in renewing your pass or getting a new bus pass, you don’t have to stand in queues. DTC has introduced computerised pass issuing system to deal with such problems efficiently.

If you’ve been facing similar issues while travelling in a DTC bus, this mini-guide will inform you when and where can you file a complaint.

How to complain against a DTC bus?

DTC Complaint Cell

[sc_fs_multi_faq headline-0=”p” question-0=”How to complain against a DTC bus?” answer-0=”A DTC Complaint Cell has been set up especially to deal with complaints regarding lost property, polluting bus, and for other common grievances.” image-0=”” count=”1″ html=”false” css_class=””]A DTC Complaint Cell has been set up especially to deal with complaints regarding lost property, polluting bus, and for other common grievances. One can either visit the Control Room (located at IP Depot) to file a bus complaint. Also, you can call on DTC bus helpline 011-23370373, 011-23370374 or +91-8744073248 to raise an issue.

All DTC buses run on CNG. If you find a bus emitting excessive smoke, you can call and complain on 011-26811528/540. Such a bus will be immediately removed from the roads.

  • If you boarded a DTC bus from Central Delhi and have forgotten your bag or any other belongings on the bus, you can call on 011-23752769-75 or visit DTC’s lost property section located at Scindia House.
  • For buses operating in South Delhi, visit the Kalkaji office or call on 011-26384939. If you boarded a bus from East Delhi, you can complain at Hasan Pur office or call on helpline 011-22239141 or 011-22235416.
  • West Delhi buses entertain lost property complaints from Shadipur office. You can call on 011-25875711 to submit your complaint.
  • If you boarded a DTC bus operating in North Delhi, visit the office located on Banda Bahadur Marg to lodge your complaint or call on 011-27654146.

Finally, the official will hear your matter and provide an appropriate resolution for the same.

You can also ask the bus conductor to submit your complaint in writing.

DTC mobile app

Delhi bus complaints can be easily made on DTC mobile app. ‘DTC’ is the bus app you can find on the Google Play Store. Once you register a complaint, you will receive updates and notifications about the action taken to resolve your bus complaint. A Depot Manager will receive your complaint and will take necessary action immediately.

DTC bus complaint via Resolver

The easiest way to file a Delhi bus complaint on the spot is through Resolver. Once you submit the issue, it’ll automatically reach the appropriate authorities. Moreover, the free tool will guide you on what your next course of action should be. Additionally, you will receive immediate updates on your case.

To start your case, fill the form below:

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With inputs from Nishtha Sethi

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