A practical guide on how to get a refund from Amazon

Most online shoppers are bound to have some moments which can turn a happy experience into a sour one. Sometimes we receive wrong products, or sometimes the quality is poor. Sometimes the actual item is far from the description. This is where return and refund policies come to rescue!

Amazon is one of the largest online portals used for shopping in India and what makes Amazon so popular is the easy refund and return policies. Moreover, Amazon has built a reputation for being user-friendly and putting their relationship with the customers at the top. 

What is FBA (Amazon Fulfilled Products)?

Amazon fulfilled orders are those where the sellers can store their products in Amazon’s fulfilment centres. Further, the staff at Amazon will pick, pack and ship the orders to the customers.

What are seller-fulfilled orders at Amazon?

Seller fulfilled orders are those where the products are sold and dispatched directly through the seller. The procedure to order these products from Amazon is the same as FBA orders.

Amazon Return Policy

What is Amazon’s return policy?

[sc_fs_multi_faq headline-0=”p” question-0=”What is Amazon’s return policy?” answer-0=”A return will be processed only if – Product is not damaged in your possession The product you ordered is different from what you received ” image-0=”” headline-1=”p” question-1=”Can you return items purchased from Amazon?” answer-1=”Yes. Most items purchased from sellers listed on Amazon are returnable within a certain time window. Except those items that are explicitly identified as not returnable.” image-1=”” headline-2=”p” question-2=”What is Amazon’s return policy for electronics?” answer-2=”If you report an issue with your smartphone, tablet, laptop, television, air conditioner, refrigerator, washing machine or microwave, Amazon may schedule a technician visit to your location.” image-2=”” headline-3=”p” question-3=”Is there any refund for shipping charges?” answer-3=”For Amazon fulfilled orders return shipping (up to Rs. 100/-) will be refunded. Moreover, if the shipping is more than that, you can contact amazon.in. You will need proof of payment (courier receipt).” image-3=”” count=”4″ html=”false” css_class=””]A return will be processed only if –

• Product is not damaged in your possession
• The product you ordered is different from what you received 
• The product is returned in original condition including all the accessories

Can you return items purchased from Amazon?

Yes. Most items purchased from sellers listed on Amazon are returnable within a certain time window. Except those items that are explicitly identified as not returnable.

Return policies differ from product to product. Please read the product description carefully before your purchase.

Products which cannot be returned to Amazon

Any product that is labelled as non-returnable on their detail page also comes under this category.

Received a non-returnable product in a damaged condition. What to do?

If you have received a non-returnable product in a damaged condition, you can contact amazon within 10 days from the delivery of the product. Also, you can call on Amazon tollfree helpline- 888-280-4331 to get further assistance.

What is Amazon’s return policy for electronics?

If you report an issue with your smartphone, tablet, laptop, television, air conditioner, refrigerator, washing machine or microwave, Amazon may schedule a technician visit to your location. 

Finally, the resolution will be provided based on the technician’s evaluation report.

Amazon Replacement Policy

What is Amazon’s replacement policy?

Items that are returned within the time frame mentioned are in stock with the seller are eligible for a free replacement. Moreover, once you have returned the original product, the replacement will be shipped to you.

When can you request for a free replacement at Amazon?

You can request for a free replacement if – 

• The product you ordered is physically damaged
• The product received has missing parts or accessories
• Product received different from the description provided on amazon.in
• The product does not work/is defective

Item not eligible for a replacement!

If the product you ordered is not eligible for a replacement you can request for a refund.

Want to replace a seller-fulfilled item? This is what you should do

If an item is seller-fulfilled, it is not eligible for a free replacement. In addition to this, you must contact the seller for a refund.

Note: A free replacement cannot be made for an item which has been returned and replaced once earlier.

Also read: A practical guide on how to claim a refund from Snapdeal

Amazon Refund Policy

How much time does Amazon take to initiate refund?

Refund policy for amazon fulfilled orders

• If the mode of payment that you used to make the payment is no longer valid the refund will be issued through a demand draft. Example – The credit card you used to purchase an item on Amazon.in has now expired.
• Refund via a demand draft if amazon receives a payment failure notice from your bank. 
• Amazon.in will send you an e-mail asking for your details, where the demand draft needs to be sent. After this, a refund will be initiated. 

Refund policies for seller fulfilled orders

• If the item received is damaged/ defective and it cannot be repaired or replaced, the seller will issue a refund.
• The seller needs to authorise the refund. Amazon.in can help with the process only when the seller notifies them of the receipt of the item.

Finally, once the seller notifies amazon.in of the receipt of the returned item, the refund time period will be applied.

Refund policies for cash on delivery orders

The refunds will be processed through NEFT or Amazon pay balance. 

Is there any refund for shipping charges?

For Amazon fulfilled orders return shipping (up to Rs. 100/-) will be refunded. Moreover, if the shipping is more than that, you can contact amazon.in. You will need proof of payment (courier receipt).

Also, send a refund request to the seller for seller-fulfilled orders. You will need proof of payment (courier receipt).

Have you faced any issue with Amazon while returning or refunding? You can submit, manage and escalate your complaint for free.

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