Most online shoppers are bound to have some moments which can turn a happy experience into a sour one. Sometimes we receive wrong products, or sometimes the quality is poor. Sometimes the actual item is far from the description. This is where return and refund policies come to rescue!
Amazon is one of the largest online portals used for shopping in India and what makes Amazon so popular is the easy refund and return policies. Moreover, Amazon has built a reputation for being user-friendly and putting their relationship with the customers at the top.
Amazon fulfilled orders are those where the sellers can store their products in Amazon’s fulfilment centres. Further, the staff at Amazon will pick, pack and ship the orders to the customers.
Seller fulfilled orders are those where the products are sold and dispatched directly through the seller. The procedure to order these products from Amazon is the same as FBA orders.
[sc_fs_multi_faq headline-0=”p” question-0=”What is Amazon’s return policy?” answer-0=”A return will be processed only if – Product is not damaged in your possession The product you ordered is different from what you received ” image-0=”” headline-1=”p” question-1=”Can you return items purchased from Amazon?” answer-1=”Yes. Most items purchased from sellers listed on Amazon are returnable within a certain time window. Except those items that are explicitly identified as not returnable.” image-1=”” headline-2=”p” question-2=”What is Amazon’s return policy for electronics?” answer-2=”If you report an issue with your smartphone, tablet, laptop, television, air conditioner, refrigerator, washing machine or microwave, Amazon may schedule a technician visit to your location.” image-2=”” headline-3=”p” question-3=”Is there any refund for shipping charges?” answer-3=”For Amazon fulfilled orders return shipping (up to Rs. 100/-) will be refunded. Moreover, if the shipping is more than that, you can contact amazon.in. You will need proof of payment (courier receipt).” image-3=”” count=”4″ html=”false” css_class=””]A return will be processed only if –
Yes. Most items purchased from sellers listed on Amazon are returnable within a certain time window. Except those items that are explicitly identified as not returnable.
Return policies differ from product to product. Please read the product description carefully before your purchase.
Any product that is labelled as non-returnable on their detail page also comes under this category.
|Movies, TV shows, Music||All|
|Musical Instruments||Wind instruments, harmonica/mouth organ|
|Video games||Games that are labelled as non-returnable on the product detail pages are not eligible for returns.|
|Books||Textbook, Notebook and Stationery Bundles that are labelled as non-returnable on the product detail page.|
|Mobile accessories||Screen guards, screen protectors and tempered glasses.|
|Home and kitchen||Edible products, some consumable products and products marked as “non-returnable” on the product detail page.|
|Pets||Pet food, Pet shampoos and conditioners, Pest control, harnesses, aquarium supplies and Pet grooming aids|
|Toys||Toy vehicles, sports and outdoor toys are not eligible for a refund.|
|Baby products||Breast pads and shields, breast milk containers, nursing covers, baby grooming products, baby washes, shampoos, skincare, wet wipes, diapers and nappies, soothers and teethers, feeding-related products like bottles, bottle sets and nipples.|
|Sports, fitness and outdoors||All inner apparel, socks, gym supporters, guards.|
|Garden and outdoors||Seeds and live plants.|
|Health and personal care||All products included in this category that are labelled as non-returnable on their product detail, and oral care products.|
|Grocery and gourmet||All|
|Clothing and shoes||Lingerie, innerwear and other apparel that are labelled as non-returnable on their product detail pages.|
|Jewellery||Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion|
|Car products||Car tyres|
If you have received a non-returnable product in a damaged condition, you can contact amazon within 10 days from the delivery of the product. Also, you can call on Amazon tollfree helpline- 888-280-4331 to get further assistance.
If you report an issue with your smartphone, tablet, laptop, television, air conditioner, refrigerator, washing machine or microwave, Amazon may schedule a technician visit to your location.
Finally, the resolution will be provided based on the technician’s evaluation report.
Items that are returned within the time frame mentioned are in stock with the seller are eligible for a free replacement. Moreover, once you have returned the original product, the replacement will be shipped to you.
You can request for a free replacement if –
If the product you ordered is not eligible for a replacement you can request for a refund.
If an item is seller-fulfilled, it is not eligible for a free replacement. In addition to this, you must contact the seller for a refund.
Note: A free replacement cannot be made for an item which has been returned and replaced once earlier.
|Refund method||Refund time frame
Amazon fulfilled orders
|Refund time frame
Seller fulfilled orders
|Amazon pay balance||2 hours||–|
|Credit/debit cards||2-4 business days||3-5 business days|
|Net banking (Amount credited to your account)||2-4 business days||3-5 business days|
|UPI-linked bank account||2-4 business days||–|
|CASH ON DELIVERY ORDERS|
|NEFT to the bank account||2-4 business days||3-5 business days|
|Amazon pay balance||2 hours||–|
|Paper cheque||8-10 business days||–|
Finally, once the seller notifies amazon.in of the receipt of the returned item, the refund time period will be applied.
The refunds will be processed through NEFT or Amazon pay balance.
For Amazon fulfilled orders return shipping (up to Rs. 100/-) will be refunded. Moreover, if the shipping is more than that, you can contact amazon.in. You will need proof of payment (courier receipt).
Also, send a refund request to the seller for seller-fulfilled orders. You will need proof of payment (courier receipt).
Have you faced any issue with Amazon while returning or refunding? You can submit, manage and escalate your complaint for free.
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