Days after the Big Billion Days sale ended, Flipkart announced that it sold lakhs of products each day. The sale which lasted 6 days, garnered over 70 billion views on Flipkart- breaking many records in the Indian e-commerce industry. These numbers indicate a huge success for Flipkart- but the success is incomplete without truly satisfying the customer. Heavy discounts sure did attract shoppers- but issues related to product quality, delivery, payment, etc. may have led to returns, replacements and refund requests!
This guide will inform you everything related to placing return, replacement and refund requests on Flipkart. Moreover, if you want to know how to file an online complaint with Flipkart, read on.
[sc_fs_multi_faq headline-0=”p” question-0=”How to register a complaint with Flipkart?” answer-0=”Flipkart customer care number and online Flipkart complaint form are the two major ways through which you can raise an issue. Problems related to defective products, poor product quality, late or no delivery, payment issues, receiving the wrong item, etc can be registered with Flipkart. ” image-0=”” headline-1=”p” question-1=”What is the best way to file a complaint against Flipkart?” answer-1=”The best and easiest way to raise an issue with Flipkart is via Resolver. Resolver’s automated tool helps you advance your complaint to the right person at Flipkart.” image-1=”” headline-2=”p” question-2=”What is Flipkart’s return policy?” answer-2=”Flipkart sells a wide variety of products- catering to hundreds of categories ranging from personal care to auto-care products. In order to successfully raise an issue with Flipkart, you must know which products can and which cannot be returned.” image-2=”” headline-3=”p” question-3=”How to return a product to Flipkart?” answer-3=”File a return request. To do so, go to the ‘my orders’ section on the App or the Website to initiate a return. Choose your option against the return- to exchange it, get a refund or to get it replaced. Keep the product ready with original tags, labels, accessories, packaging and any other freebies you may have gotten with it.” image-3=”” headline-4=”p” question-4=”How to get a refund from Flipkart?” answer-4=”The product you ordered is now out of stock Unsatisfactory replacement of the product The seller is not able to provide a replacement” image-4=”” count=”5″ html=”false” css_class=””]Flipkart customer care number and online Flipkart complaint form are the two major ways through which you can raise an issue. Problems related to defective products, poor product quality, late or no delivery, payment issues, receiving the wrong item, etc can be registered with Flipkart.
Both of these methods can be used to file a complaint at any time of the day. Also, these services are available 24*7, free of cost.
If you want, you can also visit Flipkart’s office to raise an issue. You can drop in on the given address-
Flipkart Internet Private Limited,
Buildings Alyssa, Begonia & Clove Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
You must know that this medium is most suited for shoppers residing in Bengaluru, Karnataka. Flipkart does not entertain complaint at any different office location- beware of fraudsters who tell you otherwise!
The best and easiest way to raise an issue with Flipkart is via Resolver. Resolver’s automated tool helps you advance your complaint to the right person at Flipkart. You will receive timely updates on your complaint and available escalation options. Resolver makes it possible for you to file a complaint free of cost, without incessant calling or waiting in queues! We advise you to start your complaint immediately to get the best results- you can do so by filling the form below-
Wish to complain to Koovs immediately? Start your case now
Flipkart sells a wide variety of products- catering to hundreds of categories ranging from personal care to auto-care products. In order to successfully raise an issue with Flipkart, you must know which products can and which cannot be returned.
Additionally, as a general precaution, always check the return policy of an item before making the purchase.
|Auto Accessories||Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax|
|Automobiles||Cars, Mopeds, Motorcycles and Scooters|
|Bath and Spa||Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps|
|Baby Care||Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers|
|Cleaning Products||Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder|
|Computer/ Mobile Accessories||Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic Cards, Processors, Motherboards, Internal Hard Drives and RAMs|
|Food and Nutrition||Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products|
|Fashion||Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits|
|Footwear Accessories||Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax|
|Gardening Products||Plant Saplings, Plant Seeds and Soil Manure|
|Health Care||Antiseptic, Band-Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip|
|Home Products||Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays|
|Hygiene||Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care|
|Innerwear||Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests|
|Music Instrument Accessories||Mouthpiece Cap/Pad/Set, Oils and Polish|
|Party Supplies||Balloons, Candles, Cut-outs, Decoration articles and Whistles|
|Festive Supplies||Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color|
|Personal Care||Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Body & Skin Accessory|
|Pet Supplies||Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs|
|Sexual Wellness||Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators|
During pick-up, the service agent will check the product for the following conditions:
Moreover, if the above conditions are not met, the agent will refuse reverse pickup.
Your product is eligible for a refund when one of the following happens –
You will get the refund within the following timeline-
|Mode of payment||Time required|
|Debit card||7-9 business days|
|Credit card||7-9 business days|
|Net banking||3-7 business days|
|Cash on delivery||1 business day|
|EMI||7- 9 Business days|
|Flipkart Pay Later||24-48 hours|
|Gift card||24 hours|
|PhonePe wallet||24 hours|
|PhonePe UPI||1 business day|
|PhonePe Credit/Debit card||7 business days|
Different categories of products can be returned within different timelines. Also, the action available against each product differs as shown in the table below-
|Category||Returns Window||Action Possible|
|Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories||30 days
|Refund, replacement or exchange|
|Lifestyle: Sport & Fitness Equipment,, Baby Care, Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear)
Home: Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies;
Books & More: Books, Music Instruments, Office Supply, School Supply and Toys
Automotive: All automotive spare parts, accessories
|10 days||Refund or replacement|
|All Electronics, Furniture and Large appliances other than Apple / Beats and Google Products||10 days||Replacement only.
Returns are only eligible for products which require installation from the brand’s authorized officials.
Troubleshooting of issues is also available depending upon the defect.
If no defect is detected or resolved within 10 days, you must visit the service centre to resolve the issue.
|Apple / Beats & Google Products (Mobiles, Tablets, Laptops, Smart Watches)||10 days||Replacement only
Contact the authorised service centre for functionality issues.
|Grocery||10 days||Refund only
Reattempts are not made to deliver fruits and vegetables.
|Try & Buy||10 days||Refund only|
Soon, Flipkart is going to launch big Dhanteras and Diwali sales. Additionally, Flipkart has launched a service under which the delivery executive will open the packaging in front of the buyer to get the product checked.
To get a Flipkart refund, you need to raise an issue. This guide will come in handy next time you need to get a refund from Flipkart!
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