A practical guide on how to file a complaint against PhonePe

Faced issues while transferring money to your PhonePe wallet? Have an issue with a PhonePe transaction? Owing to the enormous growth in customer base within a short span of 3 years, PhonePe has witnessed security breach, scams, et al. In order to cater to rising consumer complaints, PhonePe has set in place a thorough grievance redressal policy. To know how to lodge a PhonePe complaint, read on.

How to file a complaint against PhonePe?

[sc_fs_multi_faq headline-0=”p” question-0=”How to file a complaint against PhonePe?” answer-0=”PhonePe has a designated helpline to cater to consumer complaints. The official PhonePe toll-free helpline number is 0124-6789-345. You can register your complaint by dialling on PhonePe customer care support number.” image-0=”” headline-1=”p” question-1=”When can you submit a complaint to PhonePe?” answer-1=”PhonePe offers help for issues like money deducted but payment not processed, amount not credited, refund not credited, unauthorised transaction, scam/ fraud alert, and so on.” image-1=”” headline-2=”p” question-2=”How can RBI help?” answer-2=”The Reserve Bank of India (RBI) has set up a Digital Payments Ombudsman to entertain complaints related to online/ e-wallet transactions.” image-2=”” headline-3=”p” question-3=”What is the best way to file a complaint with PhonePe?” answer-3=”The best way to raise an issue with PhonePe is via Resolver. Resolver’s automated tool helps you submit your complaint to the right person at PhonePe.” image-3=”” count=”4″ html=”false” css_class=””]PhonePe has a designated helpline to cater to consumer complaints. The official PhonePe toll-free helpline number is 0124-6789-345. You can register your complaint by dialling on PhonePe customer care support number.

Alternatively, you can lodge your complaint by visiting the online PhonePe app & website help centre. To file a PhonePe complaint online, you need to enter your mobile number attached with your PhonePe account. You can visit this link to lodge your grievance- www.support.phonepe.com

Moreover, if you find difficulties with the PhonePe app, you can use similar measures to lodge your grievance.

• Register your complaint with PhonePe customer support via website, app or helpline number. This service is available 24*7.
• Once you submit your issue(s), you will receive a response within 24 hours.
• Your issue should be resolved within 3 working days. If there’s a delay, team PhonePe will inform you of the same.
• Refund of money may take 3-10 working days to reflect in your bank account.
• Fraud and scam complaints are thoroughly investigated due to which it may take more time than usual.

PhonePe Nodal Officer for Consumer Complaint

You may escalate your complaint to the Nodal Officer if you do not receive a satisfactory response initially. The Nodal Officer is available from 10:00 AM to 07:00 PM on working days. You can contact the Nodal Officer through the given details:

PhonePe Nodal Officer- Mr Hari Velayudan

Address- Ashford Park View, Site No – 9 Industrial Layout, Koramangala 3rd Block, 80 ft Road, Bengaluru, Karnataka

Your complaint must include your name, registered mobile number, the complaint acknowledgement number as assigned by the care staff and the details of your issue. Alternatively, you can complain to the Nodal Officer via Resolver for free.

When can you submit a complaint to PhonePe?

PhonePe offers help for issues like money deducted but payment not processed, amount not credited, refund not credited, unauthorised transaction, scam/ fraud alert, and so on.

Additionally, you can complain about the failure to load funds in PhonePe wallet, delay or failure in the transfer of funds, etc.

How can RBI help?

The Reserve Bank of India (RBI) has set up a Digital Payments Ombudsman to entertain complaints related to online/ e-wallet transactions. After exhausting all your options, you can approach the Ombudsman to submit your complaint. Moreover, if your issue is unresolved after 30 working days, you can contact the digital ombudsman by submitting your issue in writing.

Recently, RBI issued a press release directing mobile wallets like PhonePe to set up an internal ombudsman mechanism to better address consumer complaints. This was done to offer swift complaint solutions to customers without approaching RBI’s Digital Ombudsman. RBI will release more instructions shortly.

What is the best way to file a complaint with PhonePe?

The best way to raise an issue with PhonePe is via Resolver. Resolver’s automated tool helps you submit your complaint to the right person at PhonePe.

You will receive timely updates on your complaint and available escalation options. Resolver makes it possible for you to file a complaint free of cost, without incessant calling or waiting in queues! We advise you to start your complaint immediately to get the best results. Begin below:

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