A practical guide on how to file a complaint against Nykaa

How to submit a complaint to Nykaa?

[sc_fs_multi_faq headline-0=”p” question-0=”How to submit a complaint to Nykaa?” answer-0=”Ascertain your issue- Check for defects or damages on the product as soon as you receive it. Click pictures of the defect as they will help in your claim. If you have an issue related to refund or amount of the product, keep receipts and records of your conversation with Nykaa’s customer care team.” image-0=”” headline-1=”p” question-1=”What is Nykaa’s cancellation policy?” answer-1=”Nykaa has a flexible cancellation policy for its customers. You can cancel your order by choosing the ‘Cancel Order’ option on the Nykaa app or website.” image-1=”” headline-2=”p” question-2=”How to return an order to Nykaa?” answer-2=”Nykaa allows easy return and exchange within 5 days of delivery. The order, full or partial, must be returned with original packaging and labels intact. It should also include any free gifts which came with the order. ” image-2=”” count=”3″ html=”false” css_class=””]It is fairly easy to raise an issue with Nykaa. Follow these 2 simple steps to submit your complaint with Nykaa-

Ascertain your issue- Check for defects or damages on the product as soon as you receive it. Click pictures of the defect as they will help in your claim. If you have an issue related to refund or amount of the product, keep receipts and records of your conversation with Nykaa’s customer care team.

Submit a written complaint to Nykaa– Once you’ve chosen your issue, start writing the specifics related to your complaint. You must make sure that you include every detail about the issue. To keep it simple, you can write pointers to make your side of the story easily understandable. After you pour out the details, attach evidence of refund delay, product damage, etc – your complaint will be sent to Nykaa within seconds.

This process is absolutely free of cost and can save hours of your time. After successful submission, you will receive a complaint ticket number through Resolver. You can check your case status, Nykaa’s reply to your complaint and further escalation options through your Resolver account.

Start your complaint now

Alternatively, you can call Nykaa’s customer care number on 9222201010 to lodge your complaint. Keep in mind that this service is available for limited hours only. Whereas, you can submit your complaint through Resolver at any time of the day.

What is Nykaa’s cancellation policy?

Nykaa has a flexible cancellation policy for its customers. You can cancel your order by choosing the ‘Cancel Order’ option on the Nykaa app or website. Nykaa also offers a refund on cancelled and returned orders to bank account within 24- 48 hours. The refund amount will reflect in the account within 2-3 days.

You must know that if you cancel the order which has been shipped but has not yet been delivered, you need to get in touch with Nykaa’s Customer Support team.

If the product is with the courier company when you cancel, you shouldn’t accept the delivery.

How much time does it take to get a refund from Nykaa?

You can track the status of your refund using Nykaa’s app chat feature. Refunds are usually processed only after the order is verified at the warehouse. You will get the refund from Nykaa within 24- 48 hours. The refund amount will reflect in the account within 2-3 days. You can also choose to get Nykaa coupons in place of a refund.

How to return an order to Nykaa?

Nykaa allows easy return and exchange within 5 days of delivery. The order, full or partial, must be returned with original packaging and labels intact. It should also include any free gifts which came with the order.

To initiate a return, contact the customer support team and give your order details. You must provide proof of damage when initiating a return or exchange. For this, you can share images or videos of the order. Once the order return is admitted, Nykaa will arrange to pick up your order within 2-4 days. Post that, you will get the refund after verification.