A practical guide on how to file a complaint against Myntra

Myntra has been in the e-commerce game since 2007 and is a leading online fashion store in India. Myntra lists a range of products from home decor items to personal care, apparel and electronics. Due to a large number of orders, there’s no dearth of complaints which Myntra receives every month. To know how to lodge a Myntra complaint online, read further.

How to submit a complaint to Myntra?

You can submit a complaint against an order on Myntra in two simple steps:

1. Diagnose your issue- It is the most important part of your complaint. Check for the minutest of defects in your purchase. Click pictures to keep evidence. If your complaint relates to refund, or the amount of the order- keep receipts, emails, SMSes, and records of your conversation with Myntra’s customer care team. Resolver’s interactive online platform makes it easy for you to pinpoint a specific issue without causing any confusion. Try it here!
2. Submit a written complaint to Myntra– After choosing the issue, enter your Order ID and explain what happened. Write all the details related to your complaint. Take this opportunity to express the type of resolution you’re seeking from Myntra- replacement, refund, exchange or compensation. Give more details like your registered email ID with Myntra, date of order, attach the proof of damage or receipts.

[sc_fs_multi_faq headline-0=”p” question-0=”How to submit a complaint to Myntra?” answer-0=”Diagnose your issue- It is the most important part of your complaint. Check for the minutest of defects in your purchase. Click pictures to keep evidence. If your complaint relates to refund, or the amount of the order- keep receipts, emails, SMSes, and records of your conversation with Myntra’s customer care team. ” image-0=”” headline-1=”p” question-1=”What is Myntra’s refund policy?” answer-1=”In line with Myntra’s no questions asked return policy, refunds are credited to the same payment mode using which the payment was made.” image-1=”” headline-2=”p” question-2=”How to return a product to Myntra?” answer-2=”You can return or exchange a product for any reason within the specified time period. Read the product details to know when can a return be made. The return process takes 4-7 days to complete.” image-2=”” headline-3=”p” question-3=”When can you not return a product to Myntra?” answer-3=”Some products can be returned or exchanged only upon certain conditions: Fine and precious jewellery and Swarovski products, watches and other high-value products can be returned or exchanged for a limited time.” image-3=”” headline-4=”p” question-4=”What is Myntra’s cancellation policy?” answer-4=”An order can be cancelled before or after shipment. If it has been shipped and is with the delivery company, you can refuse to accept it.” image-4=”” count=”5″ html=”false” css_class=””]This service is absolutely free, time-saving and available 24*7. Your complaint will reach Myntra’s customer service team within seconds. Further, you may check the status of your complaint, the replies sent by Myntra and possible escalation steps.

Alternatively, you can try the following methods to file a consumer complaint with Myntra-

• Request a call back from the customer care team via Myntra App. This may take 16-18 mins before you hear from a customer care executive.
• Call on +91 8061561999 or Myntra’s toll-free helpline 18004193500 from your registered number to lodge your complaint.
• You can use the ‘Help Centre’ option on Myntra App & website to raise your concerns.
• Visit any of the following addresses to raise your issue in person:

Returns Processing Facility-

Survey Numbers 231, 232 and 233

Soukya Road, Samethanahalli Village

Anugondanahalli Hobli, Hoskote Taluk

Bengaluru- 560067

Myntra’s Corporate Office-

Myntra Designs Pvt Ltd

AKR Tech Park- B Block

Krishna Reddy Industrial Area

7th Mile, Kudlu Gate

Bengaluru- 560068

What is Myntra’s refund policy?

In line with Myntra’s no questions asked return policy, refunds are credited to the same payment mode using which the payment was made.

The time within which you will get a refund from Myntra depends on the mode of payment-

1. Credit Card, Debit Card, Net Banking or Wallet- 7-10 business days from the time of order cancellation.
2. Bank Account (IMPS)- 1 to 3 business days
3. PhonePe wallet balance- 1 day of your order cancellation. You can transfer this amount to your bank by contacting PhonePe.
4. Myntra Credit – Instant refund

Myntra also offers instant returns on some products. To know if your order is eligible for an instant refund, check your order details.

You will get a refund on GST and additional taxes you pay. But, no refund will be given for shipping charges.

How to return a product to Myntra?

You can return or exchange a product for any reason within the specified time period. Read the product details to know when can a return be made. The return process takes 4-7 days to complete.

Make sure that you return the product with original packaging, accessories, free gifts, warranty card and tags intact. Before initiating a return or exchange, you must check if it is eligible for the same.

Myntra offers free pickup service at selected locations. If not, then you will have the option to self-ship the package to Myntra yourself. You will get a reimbursement for shipping costs as Myntra Credits if you share the courier receipt with Myntra. You can send it on the following addresses:

• South Zone- InstaKart Services Pvt. Ltd, Survey Numbers 231, 232 and 233, Soukya Road, Samethanahalli Village, Anugondanahalli Hobli, Hoskote Taluk, Bengaluru – 560067
• North Zone- Myntra Jabong Pvt. Ltd, Plot No. 82-A, Sec-18, Near IFFCO Chowk, Gurugram – 122015
• West Zone- InstaKart Services Pvt. Ltd, Avon Eng Compound Makwana Road Marol Naka, near Indiana building, behind Marol metro station, Andheri East Mumbai 400059
• East Zone- InstaKart Services Pvt. Ltd, 237 N S C Bose Road, Kolkata – 700047

*DTDC couriers are not accepted at Kolkata return desk.

If Myntra arranges a pickup for you, the delivery agent will verify the returned items and check quality. You may get a doorstep refund depending on your location. Otherwise, you will get a refund after the product reaches Myntra’s warehouse and passes a quality check.

If it fails the quality check, you will get the product back.

Exchanges are provided free of cost. Exchange and return may take place simultaneously.

After you create a ‘return request’ on Myntra, you will get a ‘Return ID’ number. You will be notified before the courier staff reaches your location. Keep the items ready to save time. Once the item reaches the warehouse, you will get an email, SMS or notification from Myntra. You will get your refund after that.

If there’s an issue with a refund, you can attach a screenshot of your bank statement with your complaint.

When can you not return a product to Myntra?

Some products can be returned or exchanged only upon certain conditions:

1. Fine and precious jewellery and Swarovski products, watches and other high-value products can be returned or exchanged for a limited time.
2. Cosmetics, Deodorants and Perfumes.
3. Accessories like Rayban Sunglasses, Wrist-Bands and mittens.
4. Clothing items like Socks, Briefs, Shapewear Bottoms, Lingerie, Swimwear cannot be returned. Sherwanis can only be exchanged not returned. Intimate wear can only be self-shipped for returns and they cannot be exchanged.

You must read the details of a product to check its return and exchange policy.

What is Myntra’s cancellation policy?

An order can be cancelled before or after shipment. If it has been shipped and is with the delivery company, you can refuse to accept it. Any payments made in advance will be refunded as per the mode of payment and Myntra’s refund policy.

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