A practical guide on how to file a complaint against Koovs

Koovs is an online fashion brand in India. The website offers a collection of clothing items and accessories for both men and women. Also, Koovs has a good complaint resolution system. [sc_fs_multi_faq headline-0=”p” question-0=”How to submit a complaint to Koovs?” answer-0=”Find your issue- The best way to submit a complaint is by determining your issue. For this, you need to check the item thoroughly. If you can, make a package unboxing video or simply click pictures.” image-0=”” headline-1=”p” question-1=”How to get a refund from Koovs?” answer-1=”Koovs offers a flexible refund policy on canceled and returned orders. Also, if you self-shipped a returned item, then you have to fill out the Koovs returns form to get a refund.” image-1=”” headline-2=”p” question-2=”How to cancel an order from Koovs?” answer-2=”You can cancel a Koovs order via the mobile app or website. However, you must do it within 24 hours of placing your order” image-2=”” headline-3=”p” question-3=”Return policy of Koovs?” answer-3=”If a product is returnable or not depends on its use. In order to maintain hygiene and quality, personal care products can not be returned or exchanged. ” image-3=”” count=”4″ html=”false” css_class=””]If you receive a damaged item from Koovs, click a picture and inform them within 24 hours to get a refund. However, if you do not get a refund, you make a complaint to Koovs.

How to submit a complaint to Koovs?

You can submit an order complaint on Koovs in two simple steps:

1. Find your issue- The best way to submit a complaint is by determining your issue. For this, you need to check the item thoroughly. If you can, make a package unboxing video or simply click pictures. Keep receipts, emails, SMS records and other conversations you may have had with the customer service team. This will help you in claiming a refund successfully. If you can pinpoint the exact issue, use Resolver’s automated platform to choose an issue. Try it here!
2. Send your complaint to Koovs– The next step is to give details about your issue. Here, you have to type the order number, your registered email ID with Koovs, what happened, and what kind of solution do you want. Be specific about the type of resolution you’re seeking, like – refund, compensation, replacement, etc.

This process takes minutes to complete and is absolutely free of cost. After you’re done submitting your complaint, Resolver’s automated tool will send it to Koovs. You’ll be able to manage, check the status and escalate your complaint against Koovs through Resolver.

Alternatively, you can call on Koovs customer care number at 0124-6770000. You must know that this service is only available from Monday to Saturday from 10 AM to 7 PM.

Moreover, if it is convenient for you, you can visit any of the given addresses and make a complaint in person. Koovs office address:

• Koovs Marketing Consulting Pvt Ltd, 3rd Floor, Plot no. 77 A, Sector 18, IFFCO Road, Gurugram, 122015
• Marble E-Retail Pvt. Ltd., Plot no. 54 B, Sector 18, Gurugram, Haryana – 122015

Wish to complain to Koovs immediately? Start your case now

How to get a refund from Koovs?

Koovs offers a flexible refund policy on canceled and returned orders.

Also, if you self-shipped a returned item, then you have to fill out the Koovs returns form to get a refund.

Moreover, Koovs takes a delivery charge of Rs 99 on orders below Rs 500. These shipping charges are non-refundable. It will be refunded only if the order is canceled or lost in transit by Koovs.

Koovs will initiate a refund within 3 days. You can choose any of the following to get a refund –

• COD orders – Refund made to your bank account.
• Prepaid orders- Refund made to your bank account or credit card.
• You can choose to get a coupon for the refund value in your Koovs account. For this, Koovs will send you a unique coupon code.

How to cancel an order from Koovs?

You can cancel a Koovs order via the mobile app or website. However, you must do it within 24 hours of placing your order. Any prepaid amount will be refunded to the mode of payment you used to place the order.

How to return a product to Koovs?

Koovs has an easy order return policy. You can make a return request within 15 days of delivery. You’ll be asked to choose a reason for returning the order. Also, this can be done via the mobile app or by calling on Koovs toll-free customer helpline.

Reverse pick up will be initiated after the request is confirmed. Koovs will perform a quality check on the returned items. Finally, once the order passes the quality assessment, you will get a refund.

This should be done within 3 to 4 working days. If it takes more time, you can lodge a complaint.

If you wish to self-ship a product, then you should dispatch it within 48 hours of initiating the return. Moreover, Koovs will give you a coupon worth Rs 100 as reimbursement for shipping costs. Also, self-shipping also comes into play when a reverse pick up is not possible at your location.

Koovs address for self shipping-

Marble E-Retail Pvt. Ltd.,
Plot number 54 B,
Sector 18, Gurugram,
Haryana – 122015

You make sure that you return unused and untampered products. Moreover, always return a product with original packaging and tags.

Can I return any product to Koovs?

If a product is returnable or not depends on its use. In order to maintain hygiene and quality, personal care products can not be returned or exchanged.

The following products cannot be returned, except if there’s a quality issue-

• Nightwear
• Intimate wear
• Swimwear
• Accessories including socks
• Makeup & personal care products
• Free items