Fabindia is a 60-year-old Indian brand. It started its online operations almost 2 years back. Fabindia is India’s largest platform selling traditional and handcrafted products made by rural craftspeople. In order to deal with consumer complaints, it has an appropriate complaint redressal procedure in place.
Submit a written Fabindia complaint via Resolver – This is the easiest way to submit a Fabindia complaint. You can conveniently choose your issue and fill out an online form to give the details about your complaint. Mention your email and order ID associated with Fabindia. Once you submit your complaint, it’ll reach Fabindia’s customer care within seconds. This is a free, automated service that will also help in escalating your issue. You can also mention your desired solution to the issue in your complaint.
To begin your Fabindia complaint, start your case now
Fabindia has a flexible refund policy. You will get the amount through the original mode of payment. However, Fabindia does not refund shipping charges. If your order was for less than Rs 1000, you won’t get the delivery costs you paid. Shipping charges will be refunded only if Fabindia sent the wrong item.
If you paid on delivery, you will get a refund in the form of an e-voucher or credit coupon.
Fabindia can refuse your refund request if there are minor issues with the product. It may also decline the request if you – gave the wrong address; didn’t receive the package even after 3 attempts; refused to accept the package; or, if you returned a used or damaged product.
Your bank may take 7-10 days to process the refund.
If you do not receive a refund from Fabindia, even after satisfying all the requirements, start your complaint here.
Fabindia allows you to cancel your order until the payment is not made. If you confirm the payment or Fabindia confirms your order, then it can’t be canceled.
Still, you can try raising a cancellation request by contacting Fabindia within 12 hours of placing the order. If possible, Fabindia will cancel your order and offer a refund against prepaid orders.
You can make easy returns to Fabindia within 30 days if you aren’t happy with the product. Give a call to Fabindia’s customer care to raise a return request within 10 days of delivery.
The product should be unused and untampered. It must contain original tags and packaging. You can return a product only if there are issues related to sizing, quality, lost package, mispricing, wrong item, or if you are not satisfied with it. Also, fill out the returns form thoroughly to get your refund on time.
Keep in mind that you cannot return a product online if you purchased it from an offline Fabindia store.
Moreover, you cannot make more than 3 returns to Fabindia within one financial year.
You cannot return the following types of products to Fabindia-
Additionally, Fabindia offers free of cost reverse pickup within 4 days. However, if you are situated in a place where a reverse pickup facility is unavailable, you’ll have to self-ship the product. Pack the items safely and mention your order ID to speed up the returns process.
Here’s Fabindia’s address if you want to self-ship an item-
This is how you can file a Fabindia complaint, ask for a refund, and return or cancel an order.
Start your case now