A practical guide on how to file a complaint against Jio mobile network

3 min read
November 13, 2019

Reliance Jio has a detailed customer complaint resolution mechanism. It deals with issues related to Jio internet, no network, prepaid recharge, poor network, slow internet speed, SIM not working, weak signal, 4G data & voice, etc. However, before you raise a complaint, make sure you have an active data plan with balance. Also, you should recharge your Jio phone on time to avoid service-related issues.

How to register a complaint with Reliance Jio mobile network customer care?

If you want to avoid calling Jio customer care or if you wish to submit a complaint online, you can use Resolver. It’s absolutely free of cost. Resolver will help you raise your issue, claim refund or compensation, and escalate the matter before the right authorities.

Click here now to start your Jio complaint with Resolver.

Alternatively, any complaint about Jio postpaid or Jio prepaid mobile network can be resolved by following the given steps-

  1. Call on Reliance Jio complaint number– First, you can call on Jio’s toll-free helpline number – 198 to lodge your complaint. Second, call on 1860-893-3333 to speak with Jio’s customer care center. These services are available 24*7, every day of the year. Moreover, if you are calling from a different operator’s number, then dial 1800-889-9999 to connect with Jio customer care helpline.
  2. Submit a written complaint to Jio– You can use Resolver to file a written Jio complaint online. As another option, you can log on to the official website or MyJio app. You can also check the status of your complaint through them. Just enter the unique complaint docket number on the app or website and know the status. You can also submit your complaint through the Jio app chat.
  3. Visit a Jio store near you– If you have the time, you can go to a Jio store near your location and speak to a customer service representative. Make sure you obtain a docket number once your complaint is registered. This will help you in tracking your complaint status online.

After registering your complaint, Jio care should inform you about the time it will take to resolve your complaint. They should also inform you about the possible solution to your issue. Every communication should be done within the promised time.

How to file an appeal against the resolution offered by Jio care?

If you are unsatisfied with the complaint resolution given by the customer service, then you can approach the Appellate Authority in your area. 

You can visit the Jio Appellate Authority Office or call Jio Appellate Authority on 1800-889-3999. But, you can only contact them from Monday to Friday, between 10:30 AM and 06:00 PM. You must mention your unique complaint number to expedite the process.

Also, you should appeal within 30 days after the expiry of the complaint resolution timeline. Otherwise, you should give an explanation for delaying the appeal. Jio may consider if there’s a reasonable explanation but up to 3 months.

Once you file an appeal, you will get a new appeal docket number within 3 days. Your appeal will be resolved within 39 days from the date of filing.

Can I complain to TRAI against the Reliance Jio network?

The Telecom Regulatory Authority of India (TRAI) does not entertain user complaints. TRAI’s role pertains to formulating policies, guidelines, rules and regulations for network service providers like Reliance Jio.

The primary responsibility of resolving a complaint lies with the service provider. If you wish, you can log on to TRAI’s consumer complaint monitoring portal to-

  • Get details about the customer care center of your service provider or the appropriate appellate authority.
  • Check the status of your complaint or appeal.

You must know that TRAI will only forward your complaint to the service provider. TRAI can only assist you in lodging the complaint, TRAI won’t help you find a solution to your issue. If any person claims otherwise, they may be trying to dupe you. Beware of such scams as TRAI does not handle consumer complaints.

Start your Jio complaint now, fill the form below-

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