Practical guide on how to raise complaint against Vodafone Idea VI

3 min read
October 05, 2020
how-to-file-a-complaint-against-vodafone-idea-VI

Vodafone Idea Complaint Vodafone Idea is an Indian Telecom Operator, provides Voice and data services across 2G, 3G, and 4G platforms all over India. Together called Vi™. Focusing on the services provided by Vodafone Idea is satisfactory with a good customer support mechanism. Queries and complaints like current outstanding amount, how to recharge?, trouble making phone calls or using data, want to Activate DND(Do Not Disturb) services, advantages of REDX postpaid plans, checking the validity of plans, and many more are supported by the customer care of Vodafone Idea.

 

How to lodge a complaint with Vodafone Idea mobile network customer care?

If you want to avoid calling and talking to the customer care executive of Vodafone Idea you can lodge your complaint online using Resolver, an automated platform that helps you to register your complaint online with Vodafone Idea. Resolver will help you raise your issue, claim refund or compensation, and get your query resolved within a promised time. 

Click here to register your Vodafone Idea complaint with Resolver.

If you are facing a problem with any prepaid or postpaid services of Vodafone Idea it can be resolved by following these ways:

 

  • Try Resolver – Lodge your complaint online with Resolver, an automated platform to raise complaints or problems against Vodafone Idea and your complaint will be sent to Vodafone Idea customer care and will be auto escalated to their higher management of Vi™ if you are not satisfied with the resolution provided by Vi™customer care and you will get all the claims and satisfactory solutions within the promised time.
  • Send a written complaint to Vodafone Idea – You can log on to the Vodafone Idea official website that is https://www.vodafoneidea.com/ or you can download the Vi™ app and drop a written complaint there. You can also check your complaint’s status through them. You will get a complaint ID number, if you enter that complaint ID on the app or website you can know your complaint’s status. Or you can request a call back from the Vodafone Idea customer care executive.
  • Chat Support – If you want to avoid calling the customer care of Vodafone Idea, you can register your complaint through Vodafone Idea chat that is available on the website as well as on Vi™ app.
  • WhatsApp – One of the ways to register your complaint is WhatsApp. WhatsApp is one of the famous social media platforms nowadays if you need any assistance regarding your bill payments, offers recharge, and many more you can register your complaint through that. You can quickly access here 24×7.
  • Email – You can drop an email to from your registered email ID and don’t forget to mention your mobile number in the subject line. 
  • Toll-free number – You can speak to the customer care executive of Vodafone Idea by contacting us on 1800123123123 for sales inquiries and dial 9920055666 for customer service.
  • Social Accounts – You can join the social channels of Vodafone Idea on LinkedIn, Facebook, and Twitter. Join the conversation with the executive and get the solution for your query or complaint. 

How to file an appeal against the resolution offered by Vodafone Idea Care?

If you are not satisfied with the resolution provided by the Vodafone Idea customer care and you still want to appeal further, you can do this by appealing to your Appellate Authority along with your complaint docket number. You can lodge your complaint from Monday to Friday between 10:00 AM to 6:00 PM. 

You have to file the appeal within 1 month of the expiry of this complaint or request a settlement period limitation given by Vi™ care. You need to provide your complaint docket number while calling the Appellate Authority. This will aid the Appellate Authority to receive your whole history.  The docket amount of your appeal will be conveyed to you. The appeal will be decided over 39 working days by the day of submitting your complaint. Make sure that the settlement time along with your appeal docket number may additionally be delivered for you on SMS.

For Vodafone Idea Complaints: Click here

For more practical guides visit : news.resolver.in

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