How to file a complaint with the HDFC Bank?

HDFC BANKThe face of banking has changed drastically. An ATM, a card swipe, a mobile app – each do the same job in minutes for which we used to spare a whole day. The convenience has also brought sundry security threats. Bank accounts are more vulnerable than ever.

The HDFC group is one of the leading banks in India. This guide will teach you the A-Z of filing a complaint with an HDFC Bank bank and escalating it to the right authorities.

How to file a complaint with the HDFC Bank?

HDFC Bank gives paramount importance to customer satisfaction as per its detailed grievance redressal policy. You can call on HDFC’s toll-free number, visit the branch, fill an online complaint form to lodge your grievance.  Issues related to failed fund transfers, ATM transactions, Debit / Credit / ATM / Forex / Prepaid / Bearer Card are available 24 hours on all days including Sundays and Holidays can be dealt with with these options. 

How to escalate your HDFC complaint?

If the above methods don’t help your case, complain to the General Manager of Regional or Local Head Office of HDFC. They are also called the ‘Nodal Officers’. You can write to them or call them. Your home branch can give you the contact details of the General Manager. The Nodal Officer has to resolve your issue within 5 days.” 

”How to complain to the Banking Ombudsman?”

The Banking Ombudsman is an independent body set up by the Reserve Bank of India (RBI) to deal with those complaints that the bank fails to address.” 

”How to complain about an electronic unauthorised HDFC transaction?

In addition to the steps given above, HDFC has a helpline that specifically deals with unauthorised electronic transactions. You can immediately report the breach on the toll-free number 1800-258-3838

HDFC Bank gives paramount importance to customer satisfaction as per its detailed grievance redressal policy. You can call on HDFC’s toll-free number, visit the branch, fill an online complaint form to lodge your grievance. 

Issues related to failed fund transfers, ATM transactions, internet banking, mobile banking, UPI, Demat, Forex can be dealt with these options-

Visit the nearest HDFC Branch

• Visit your home branch and speak to the Service Manager, Customer Service Executive or the Branch Manager.
• Alternatively, you can enter a written complaint in the ‘Complaints Book’. You can ask for it as it is available in all branches. You will receive a copy of your complaint with an acknowledgement number.
• The branch has to resolve your issue within 3 weeks.
• You will also receive a CMS number via SMS. CMS number is another form of acknowledgement number when a complaint is recorded in the bank’s computer system.
• The branch will inform you of their reasons if they fail to resolve your issue.

Contact HDFC call centre

• Can’t visit the branch? No worries. Call on HDFC toll-free customer care number – 1800-258-3838
• Once you submit your complaint via any of these channels, you’ll receive a complaint number to help you track the complaint.
• To lodge your complaint online, you can visit hdfcbank.com  and fill the grievance form.
• Your home branch will receive the complaint through these channels. You can also ask for the status of your complaint via a toll-free number.

How to escalate your HDFC complaint?

If the above methods don’t help your case, complain to the General Manager of Regional or Local Head Office of HDFC. They are also called the ‘Nodal Officers. You can write to them or call them. Your home branch can give you the contact details of the General Manager. The Nodal Officer has to resolve your issue within 5 days.

Finally, you can take your matter to the Corporate Centre. Your bank will help you in finding the contact details of HDFC’s nearest Corporate Centre. They should acknowledge and resolve your issue within 6 days.

If the issue is extremely serious, you may approach the Chairman of HDFC.

These are the internal channels HDFC provides for filing and escalating a complaint. HDFC has to resolve your matter within 3 weeks. If that doesn’t happen, you have the right to approach the Banking Ombudsman.

How to complain to the Banking Ombudsman?

The Banking Ombudsman is an independent body set up by the Reserve Bank of India (RBI) to deal with those complaints that the bank fails to address. If more than 30 days have passed and HDFC has not resolved your issue, you can approach the Banking Ombudsman.

How to complain about an electronic unauthorised HDFC transaction?

In addition to the steps given above, HDFC has a helpline that specifically deals with unauthorised electronic transactions. You can immediately report the breach on the toll-free number 1800-258-3838.

The bank will resolve your complaint and compensate you within 90 days. The longer you take to alert the authorities, the higher will be the risk of loss.

What is the best way to file an HDFC complaint?

Your best bet is to submit your complaint via Resolver. You can do so from the comfort of your home. The process is free of cost. Resolver’s automated tool will forward your complaint to the right authority. You’ll be able to manage your complaint and escalate it. You will receive timely updates on your complaint without having to call anyone.

You can even escalate your issue to the Banking Ombudsman via Resolver.

Start your case here: