A practical guide on how to file a complaint against Paytm Mall

3 min read
November 12, 2019

Paytm Mall is an e-commerce platform offered by the mobile wallet app, Paytm. With over 450 million active users, Paytm Mall gets plenty of complaints. To keep up with the demand, and to provide speedy resolution, Paytm Mall offers an easy complaint lodging facility to shoppers.

How to file Paytm mall complaint through Resolver?

Resolver helps you submit your complaint in two easy steps-

  1. Choose your issue– Paytm mall offers a large number of products and services. You can choose the service and the issue type from the given options on Resolver. This step is important as it will help Paytm in understanding your exact issue.
  2. Give more details– After you’ve chosen your issue, you’ll be asked to give the details. An online form will open where you will get a chance to explain your side of the story. Here, you should mention your order ID, related email ID, complaint acknowledgment number (if you had complained to Paytm directly), etc.

Finally, attach any images, videos or documents if you wish to. As soon as you submit the complaint to Resolver, your complaint will be sent to Paytm. It will reach the right authority within seconds. This process is free of cost. You will be able to check the status of your complaint, or available escalation options on your personal Resolver dashboard. This hassle-free service assists you in filing Paytm mall complaints effectively.

Take action against Paytm Mall immediately, start your case now

How to submit a complaint to Paytm Mall?

Paytm Mall has a transparent complaint resolution policy. Customer satisfaction is Paytm’s priority. The policy document of Paytm Mall even states that your disappointment means that they haven’t done a good job. It seeks to treat all complaints fairly, timely and efficiently.

To successfully lodge a Paytm Mall complaint, you can call on Paytm Mall customer helpline number 011 33776677.

Alternatively, you can use the website or mobile app to raise your issue online. Here, you simply have to use the ‘Help Centre’ section to send your complaint. This is treated as the first stage of filing a Paytm Mall complaint.

You will receive a response within 24 hours. Likewise, for follow up queries, you should get a response within 48 hours.

Next, you can post a written complaint to the Customer Grievance Nodal Officer at Paytm Ecommerce Private Limited, B121, Sector 5 Noida – 201301. If the Nodal Officer gives an unsatisfactory response, you can move to the third stage by writing a letter addressed to the Grievance Officer.

Also, whenever you write to an officer, make sure you provide the order ID & complaint acknowledgment number to ensure efficiency. The resolution of your complaint may take 7-15 days through this method.

How to get a refund from Paytm Mall?

Paytm Mall offers a 100% refund against returned or cancelled prepaid orders.

The refund will be initiated within 48 hours of reverse pick up. If you self-ship the product, you will get a refund only after it reaches the seller.

Moreover, you will get a refund in a day if you made the payment using the Paytm wallet.

Further, for other modes of payment like credit/debit card, net banking, it may take up to 10 business days for the refund to reflect in your bank account. The timeline differs from bank to bank. If you do not receive a refund even after 10 days, you should contact your bank. You can also complain to Paytm – submit your account statement in a PDF format to show proof.

If you received cashback against the order payment, it will be deducted from your wallet before you get a refund.

Further, if you paid via Cash on Delivery (COD), you will get a refund in the Paytm wallet or in your bank account through NEFT. Make sure you share the correct details bank account details to get a refund at the earliest.

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